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Lufthansa Cargo successfully renews Cargo iQ quality certification

Press release -

Lufthansa Cargo successfully renews Cargo iQ quality certification

Cargo airline completes review with top score

Lufthansa Cargo was recently re-certified by the independent auditing company SGS in accordance with the Cargo iQ Standards for quality management along the airfreight transport chain. The comprehensive audit included an extensive documentary pre-audit as well as a detailed examination of the implementation of the described quality assurance procedures in all processes. In a three-year cycle, this ensures that Cargo iQ members implement the high standards and specifications of the IATA (International Air Transport Association) community of interest. The last audit of Lufthansa Cargo took place in 2017, and preparations for this year's audit had already been underway since last year.

Lufthansa Cargo again achieved an outstanding result with three out of three possible stars and was thus able to confirm the equally successful audit from 2017. Among other things, the audit examined the implementation of the milestone system used by Cargo iQ to evaluate performance and the development of Lufthansa Cargo's quality management, especially with regard to "continuous improvement" measures. The cargo airline was awarded the three stars in particular for its performance in the categories "Corporate Social Responsibility," "Innovative Spirit" and "Contribution to the Cargo iQ Community“.

"The certification of our quality management by the industry-wide Cargo iQ initiative confirms our customer promise to keep improving our quality and continues to make this transparently measurable. The recognition to our commitment to sustainability and the advancement of digital and innovative solutions makes us particularly proud and underlines our leadership in these topics which are very pertinent to our industry," explains Ashwin Bhat, Chief Commercial Officer at Lufthansa Cargo.

Cargo iQ is an IATA community of interest, connecting more than 60 members in the air cargo industry, including airlines, freight forwarders, ground handling agents and IT providers. Cargo iQ provides metrics and a quality management system to monitor and evaluate compliance with the customer promise. Lufthansa Cargo is represented on the Cargo iQ Board and regularly participates in Cargo iQ Working Groups to contribute to the further development of the community of interest.

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Lufthansa Cargo AG

With a turnover of 2.8 billion euros and 6.5 billion revenue tonne-kilometres in 2020, Lufthansa Cargo is one of the world's leading companies in the transport of air freight. The company currently employs about 4,400 people worldwide. Lufthansa Cargo focuses on the airport-to-airport business. The cargo carrier serves around 300 destinations in more than 100 countries with its own fleet of freighters, the belly capacities of passenger aircraft operated by Lufthansa German Airlines, Austrian Airlines, Brussels Airlines, Eurowings Discover and SunExpress, and an extensive road feeder service network. The bulk of the cargo business is routed through Frankfurt Airport. Lufthansa Cargo aligns its corporate responsibility commitment with the sustainability goals of the United Nations (UN). Lufthansa Cargo has committed itself to anchoring five selected sustainability goals in its corporate activities and to making a substantial contribution to achieving these goals by 2030. Lufthansa Cargo is a wholly owned Lufthansa subsidiary of Deutsche Lufthansa AG and Lufthansa Group’s logistics specialist.

Contacts

Julia Leukel

Julia Leukel

Press contact Spokesperson +49 69 696-660138